![]() ![]() ![]() When approved you will receive an email with a returns merchandising authorisation (RMA).Advise us as to whether you are returning for an exchange or a refund.Reply to either your order or shipping confirmation email and state which items you would like to return.Here's what you do if you signed out as a GUEST: Once the package is received you will receive an email confirming that the credit card or PayPal account has been credited.Return shipping is the responsibility of the customer unless otherwise stated.Print out the RMA and include in the package along with the product(s).When approved you will receive an email with a returns merchandising authorization (RMA).Click "Submit" and the return request will be submitted to Capezio Customer Service (Please allow up to 3 days for approval).Click "Return" (below the shopping cart) then specify the item you wish to return as well as the condition and reason for return.Click "View Order" for the order you wish to return.Click "Order History" in the left hand navigation.Here's what you do if you had created an account: In cases of fraudulent use or abuse of the Capezio Return Policy, the Capezio Return Policy does not apply. Used items that are returned to us will be disposed of and you will not receive any credit. markings on the sole of a shoe, make-up/deodorant stains on a garment). No return shipping labels will be offered.Ĭapezio will accept returns of products that have been “tried on,” but the Capezio Return Policy does not apply to returned products that show signs of actual use (e.g. ![]() CAPEZIO CASH) or winnings will be given a replacement promotional credit on receipt of the return, however the buyer will be responsible for all return shipping costs. Purchases made using promotional cash (e.g. No returns or exchanges of any kind will be accepted.įor hygiene reasons we do not accept returns or exchanges on Tights or Undergarments. Products that are marked as CLOSEOUT, SALE OR CLEARANCE are being offered as a final sale. The same applies, of course, to any product with a defect in craftsmanship or material. If you are not happy with your product you can return it to us within 14 days of receiving your order for a full refund. Call 1-88 to ensure the item you would like to exchange for is in stock and readily available prior to making an in-store exchange.We know that a perfect fit is essential if you want to give your best performance and to make sure that happens we offer a simple and free returns policy on all our products when you buy direct from. Store hours are Monday to Friday 10:00 am to 7:00 pm MST & Saturday 10:00 am to 3:00 pm MST, the retail store is closed to customers on Sundays. Yes, our store location is 119- 226 McLeod Ave., Spruce Grove. If I ordered my item on line, can I exchange at your store location? If your order is shipped you must place a new order. If your order has not shipped we will do our best to accommodate any additions you may have. If I have already placed my order and I need to add additional items, what do I do?Ĭall 1-88 Monday to Friday 10:00 am to 7:00 pm MST. A re-stocking charge may apply depending on the item being returned. Purchases of undergarments, tights, make-up, hair and foot care items(including toe pads), clearance/sale items and special orders are final sale and cannot be returned or exchanged. Purchases of undergarments, make-up, hair pieces, clearance items and special orders are final sale and cannot be returned or exchanged. Items returned after 14 days of purchase, or in any other condition including missing original packaging and tags will not be accepted. We recommend sending all returns with a tracking number as we will not be responsible for lost packages. Unauthorized returns will not be accepted. The returned item must be in original packaging with all tags attached, unused, unwashed and in new saleable condition. Items must be returned within 5 business days of receiving your Return Authorization Number. This number should be written on the package and any paperwork you are including. You must have a return authorization number before sending back your item. Call 1-88 Monday to Friday 10:00 am to 7:00 pm MST to receive instructions on returning your item. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or account credit within 14 days of receipt of your purchase. We are dedicated to customer satisfaction. Returns & Exchanges How do I exchange my purchase? ![]()
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